• Provider not listed

    If your cable, satellite, or antenna provider is not listed as an option, email us at tvgwebsitesupport@cbsinteractive.com.

  • Missing or Incorrect Channels in Lineup

    Check to make sure you are set the correct channel lineup in the listings grid. If your provider is correct, but you are still not seeing the correct channels in the grid, send us an email at tvgwebsitesupport@cbsinteractive.com letting us know your zip code, service provider, and which channels are missing or incorrect.

  • Setting Local Listings

    Go to the Listings page on tvguide.com. Above the grid, click "Change Location/Provider". Enter your zip code, choose Cable, Satellite, or Antenna. Click the link that matches your provider name. The grid will reload with your local channel lineup.

  • Favorite Channels

    Setting Favorite Channels

    To set Favorite Channels in the listings grid on the website, go to the Listings page. Above the grid, make sure to click the 'All Channels' tab. In the left column where the channels are listed, click the heart icon next to each channel you want to set as a Favorite. To see your list of Favorite Channels, click the 'Favorite Channels' tab above the listings grid.

    Saving Favorite Channels

    To ensure that your Favorite Channels are saved so they are stored next time you visit tvguide.com, you can either make sure you are signed in to your account while setting Favorite Channels, or make sure you have cookies enabled in your browser. If you are running any kind of privacy software on your computer, this may cause the browser cookies to be cleared, which means your Favorite Channels may not get saved. Be sure to check your browser settings before setting your Favorite Channels… Read more

  • Grid Loading Issues

    If you are experiencing slow load times with the listings grid, please email us and let us know which browser and browser version you are running. Thank you

  • New Listings Design

    TVGuide.com has recently updated the design of the website and TV Listings grid. We appreciate your feedback and questions. If you're having any trouble, feel free to send us an email. Thanks

  • How Do I Set My Favorite Channels?

    To add a favorite channel from the grid: Make sure you are on the "All Channels" tab at the top of the grid. Find the channel that you want to set. Next to each channel title, there is a heart icon. Click on the heart icon to add that channel to your favorites. To quickly add multiple channels to your favorites: At the top of the grid, click on the favorites link (it's on the right side, above the "Favorite Channels" tab). In the pop-up window, click on the "plus" symbols besides each channel to add that channel to your favorites. After you've selected all the channels to add, press the "Save Favorites" button to save your changes. To ensure that your Favorite Channels are saved so they are stored next time you visit TVGuide, you can either make sure you are signed in to your account while setting Favorite Channels, or make sure you have cookies enabled in your browser. If you are running any kind of privacy software on your computer, this may cause the browser cookies to be cleared, which means your Favorite Channels may not get saved. Be sure to check your browser settings before setting your Favorite Channels… Read more

  • How Do I Remove a Channel From My Favorites?

    To remove a favorite channel from the grid: Make sure you are on the "All Channels" tab at the top of the grid. Find the channel that you want to set. Next to each channel title, there is a heart icon. This icon will appear filled if the channel is a favorite. Click on the heart icon to remove that channel from your favorites. To quickly remove multiple channels from your favorites: At the top of the grid, click on the favorites link (it's on the right side, above the "Favorite Channels" tab). In the pop-up window, click on the "checked" symbols besides each favorite channel to remove that channel from your favorites. After you've selected all the channels to remove, press the "Save Favorites" button to save your changes. To ensure that changes to your Favorite Channels are saved so they are stored next time you visit TVGuide, you can either make sure you are signed in to your account while setting Favorite Channels, or make sure you have cookies enabled in your browser. If you are running any kind of privacy software on your computer, this may cause the browser cookies to be cleared, which means changes to your Favorite Channels may not get saved. Be sure to check your browser settings before setting your Favorite Channels… Read more